Frequently Asked Questions
Here are some Frequently Asked Questions (FAQs) we have been asked about Novatec Glass
The import timeline typically ranges from 4–8 weeks, depending on the product type, order size, and shipping method. Custom-made items may take slightly longer due to manufacturing lead times. We’ll keep you updated at every stage of the process.
To prepare an accurate quote, please provide:
Product type (e.g., tempered glass, laminated glass, mirrors)
Dimensions and thickness
Quantity required
Finishing requirements (polished edges, holes, cut-outs, tint, etc.)
Delivery location
Please fill out the form in contact page. The more details supplied, the faster we can process your quote.
Yes, we offer both locally manufactured and internationally sourced glass products. Our Australian facilities handle a large portion of standard and custom glass orders. For specialised or bulk requirements, we also partner with trusted international manufacturers.
We accept a range of payment options including:
Bank transfer
Credit and debit cards (Visa or MasterCard Only)
Business accounts (for approved clients)
Payment details will be provided with your invoice or contract.
Yes, we can provide samples for most of our glass types. Some speciality products may have limited sample availability. Contact us with your project requirements and we’ll arrange suitable samples.
Absolutely. All imported glass products are manufactured in compliance with Australian Standards (AS/NZS 2208). We ensure every shipment is certified and tested before delivery.
Yes. All toughened glass panels are stamped with the required AS/NZS 2208 compliance mark, confirming that the glass has passed safety and quality standards.
